Emergency Relief


Emergency Relief is the service we offer to those people in our community who are in need of short-term financial or material assistance. It can also extend to our providing advocacy on behalf of the client with government departments, energy providers and other bureaucracies.

The service is open to anyone in financial need who lives in Mornington, Mount Martha, Mount Eliza, Moorooduc or who is homeless. Each request is the subject of a one-on-one interview with one of our trained volunteers, when, within certain policy criteria, the quantum of assistance is determined. Client privacy and confidentiality are strictly observed.

In accordance with the requirements of the Department of Families, Housing, Community Services and Indigenous Affairs, we continue to give assistance only in situations of unexpected financial crisis, i.e. it is not an income supplement program but assistance is given whenever the case meets our ‘unexpected’ criteria.

Volunteers are trained to conduct Emergency Relief interviews at the Centre and all volunteers have had police checks and Working With Children Checks.

In the year 2012/13, 5,157 families and single people were assisted through our Emergency Relief/ Material Aid Program. This assistance can be in the form of food vouchers, food, material aid and Telstra vouchers. Most recipients are people on disability pensions followed by families including sole parents. If other larger bills are to be paid, clients may be referred to the Crisis Fund. Health related matters have been the biggest problem for clients, followed closely by housing. Costs of groceries and petrol coupled with high rents and high utility bills have also made it difficult to live within a restricted budget.

For over 30 years our aim has been to provide support to those in distress through our direct aid or referral to other services. We also provide information and referral and assist people to be aware of their rights and responsibilities.

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